I sit here at my mahogany desk, the air smelling of peppermint and the dusty scent of old paper ledgers, watching the digital storefronts of our town vanish into a cloud of automated errors. I am a protector of the local merchant; I value the handshake over the algorithm. My experience in the hyper-local layer … Read more
The air in this part of town always smells like wet concrete and exhaust. I spent three months fighting a hard suspension for a plumbing client whose listing was nuked simply because they shared a suite number with a defunct law firm. Google did not want proof of a van; they wanted proof of a … Read more
The specific paperwork that moves the pin I spent three months fighting a hard suspension for a plumbing client whose listing was nuked simply because they shared a suite number with a defunct law firm. Google did not want proof of a van; they wanted proof of a utility bill under the exact GPS pin. … Read more
Fixing the No Human Available Error in GMB Support Tickets for Faster Reinstatement I spent three months fighting a hard suspension for a plumbing client whose listing was nuked simply because they shared a suite number with a defunct law firm. Google did not want proof of a van; they wanted proof of a utility … Read more
The sidewalk outside the office smells like wet concrete and ozone from a passing storm. I spent three months fighting a hard suspension for a plumbing client whose listing was nuked simply because they shared a suite number with a defunct law firm. Google didn’t want proof of a van; they wanted proof of a … Read more
The smell of wet concrete always reminds me of a plumbing client in South Philly whose business listing vanished during a rainy Tuesday. This was not a simple glitch. I spent three months fighting a hard suspension for a plumbing client whose listing was nuked simply because they shared a suite number with a defunct … Read more
The smell of wet concrete always reminds me of a verification shoot. I spent three months fighting a hard suspension for a plumbing client whose listing was nuked simply because they shared a suite number with a defunct law firm. Google did not want proof of a van; they wanted proof of a utility bill … Read more
The smell of peppermint and old, dusty paper files usually fills my office when I sit down to tackle a reinstatement case. I have spent twenty years watching local merchants get pushed out by national chains that have no soul and even less local relevance. For a small business owner, a Google Business Profile is … Read more
I spent three months fighting a hard suspension for a plumbing client whose listing was nuked simply because they shared a suite number with a defunct law firm. Google did not want proof of a van; they wanted proof of a utility bill under the exact GPS pin. My office smells like peppermint and old … Read more
The office smells like peppermint and old paper today as I stare at another rejection screen. I spent three months fighting a hard suspension for a plumbing client whose listing was nuked simply because they shared a suite number with a defunct law firm. Google did not want proof of a van; they wanted proof … Read more
